This café
isn’t fancy. You won’t be attracted by
the decoration. Yet, it tells you
something more important: the passion of the owner in running the café and the
good teamwork of the staff there to provide quality service which win the favours
of the locals living in Neutral Bay. Today,
I sat silently at a corner of the outdoor area.
Loyal customers seemed to be familiar with the café, food and drinks. Perhaps visiting the café became part of
their life of the week.
Otto,
the owner, really had a good memory. He readily
recalled the names of the loyal customers and could even remember their usual
orders. This is called ‘respect’.
Otto
shared that it was uneasy to win the locals’ trust initially when he took over
the café in March 2004. Was that because
of the myth that ‘Coffee isn’t Asian culture and therefore Asian people can’t
make good coffee’?. Yet, he was so
determined to run the café by starting with learning every single detail of
coffee brewing and café management.
Every early morning, he goes to the café for the barista role to make
sure that customers get coffee with consistently good quality. This is called ‘passion’.
Café
owners know that café management involves a lot of teamwork. Here, I could observe the high morale of the
team. They were cheerful and attentive
to the needs of the customers. In
addition, Otto is ready to send the staff members to attend barista training to
ensure that they get proper coffee knowledge and the necessary barista skills. This is called ‘professional’.
If you
think Asians don’t know coffee, please visit this café. Single shot Vs double shot? The different tastes brought by full cream
milk/skimmed milk/soy milk to espresso-based coffee? The special flavor of organic coffee? … so
much that you can learn from this well-knowledged and dedicated café expert.
Real
coffee doesn’t necessarily come from well-decorated café; but the hands of dedicated
and passionate baristas and/or owners!
這咖啡店不算得精緻，你很難會被它的裝潢所吸引。然而，它告訴你一點更重要的：咖啡店東對咖啡店的熱誠，及員工團隊合作共同達至有水準的服務，這些足以令這咖啡店贏取在Neutral Bay小區居民的鍾愛。今天，我坐在店外露天的一角，細心靜看常客，他們對咖啡店、食品和飲品都很熟悉，或許，光顧這兒成了他們每星期生活的一部份。
店主Otto的記性很好，他不但能記得常客的名字，甚至記得他們常點的食品及飲品。這就是「尊重」。
Otto說在2004年3月接管這咖啡店的時候，一點也不客易，特別是要贏取顧客的信任，也許，這是大部份人都以為咖啡不是亞洲的文化，而亞洲人大槪不能做好的咖啡。然而，Otto很有決心把這咖啡店搞好，他親自學習沖煮咖啡的每個細節，以及咖啡店的經營管理。每天清早，他就跑到咖啡店當咖啡師的角色，確保顧客享用一杯質素穩定而高的咖啡，這就是「熱誠」。
咖啡店東主都知道咖啡店的經營管理涉及團隊工作，在這兒，我可以觀察到他們職員團隊很好的士氣，他們面帶笑客，而且很細心留意顧客的需要。同時，Otto不時把員工送去作咖啡師培訓，讓他們得到合適的知識及咖啡沖煮技巧。這就是「專業」。
若你認為亞洲人不懂咖啡，你可試試光顧這咖啡店。單份(single shot)與雙份(double
shot)咖啡的分別?
全脂奶/脫脂奶/豆奶令意式濃咖啡產生什麼不同的口感? 有機咖啡的特別口感? … 還有更多你可從這熱誠及「有料」的咖啡專家處得知。
真正的咖啡的確不一定出自裝潢精緻的咖啡店，卻是出自專注及熱誠的咖啡師及/或咖啡店東主!
Shop 2,
9-17 Young Street, Neutral Bay, NSW 2089
Facebook:
https://www.facebook.com/cafebollenb
Mon- Fri:
0630-1700
Sat: 0630-1600
Sun:
0800-1500
Phone: 9953
8012
Email: cafebolle@optusnet.com.au
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| Well-frothed cappuccino |
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| Latte |
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| Latte with Organic beans - different taste |
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| Omelet |
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| Healthy Brekkie |
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| For the meat-lovers - the bread was unexpectedly good! |
